Patient Services

Since 1950, Enos Home Oxygen & Medical Supply, Inc. has made it our first priority to provide the best service possible. To insure that all your needs are satisfied, we feel it is necessary to dedicate portions of our company to specific areas of service. Below is a listing and brief description of the areas that our staff specializes in. For any questions or concerns that you do not see addressed, please contact us.

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Service Representatives

Address any questions or concerns

• Billing
• Consultations
• Deliveries
• Equipment Selection

Customer Service Consists of Pleasant, Knowledgeable Individuals

Nós Falamos Português!
Hablamos Espanol!

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Reimbursement Specialists

Our Reimbursement Specialists Coordinate Patients’ reception of equipment by:

• Attaining prescription from Patients' Doctor
• Directly Billing Patients’ Insurance

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Respiratory Therapists

• Registered Nurses
• Assess Patient Needs (Within 48 hours of setup)
• Educate Patient & Family
• Address Patient & Family’s
• Questions & Concerns
• Monitor Patient Progress
• Maintain Equipment

Registered Nurses + RRTs
Licensed Practical Nurses
Certified Nursing Assistants

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Wound, Ostomy, Continence Representatives

Specialize in:

• Diabetic Supplies
• Urological Supplies
• Ostomy Supplies
• Incontinence Supplies
• Other Medical Supplies
• Fill most orders in 24 Hours
• Answer Questions & Make Recommendations

Wound Care Specialists Certified through VGM are available for Consultations.

We have the LARGEST Wound Care Service Department in the Area.

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Delivery Technicians

• Deliver & Setup Equipment in Patient’s Home
• Instruct Patient & Family on Safe Use of Equipment.
• Schedule deliveries at Patient’s Convenience.

 

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Repair & Service Technicians

• Manufacturer Certified
• 30 Years of Experience
• Repair Equipment
• Maintain Equipment
• Most Equipment Ready Same Day

7 Certified/Qualified Technicians

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On-Site Repair & Maintenance Services

Our Repair & Maintenance Department provide a number of services including:

• Respiratory & DME Equipment Repair & Maintenance
• Custom Wheelchair Ordering
• On-Site Tank Filling

We Have the ONLY On-Site Repair Service in the Area.

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Support System

At Enos Home Oxygen & Medical Supply, Inc. we understand that not all people’s needs are the same. That is why we have created a 24 hour 7 day a week Support System. This Support System consists of Clinical Staff, Delivery Technicians, & Management. We feel that accessibility at all levels is necessary to ensure a Patient’s comfort and satisfaction.

Emergency Services are available 24 Hours a Day 7 Days a Week.

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Respiratory Care Department

The Respiratory Care Department consists of a combination of Respiratory Nurses & Therapists. All patients have a clinical visit within 48 hours of the initial setup. The same staff member will continue to monitor the patient’s oxygen therapy throughout the duration. Patients are seen quarterly or bi-annually, depending on the level of care needed, as well as PRN. A member of Clinical Care is on call 24 hours a day, 7 days a week. There is always a member of the team in house Monday – Friday, 8am – 4pm for any walk-ins.

Sleep Apnea Therapy

Cpaps & Bilevels are setup within 24 hours of the referral. Our Respiratory Therapists & Nurses will work closely with the patients to ensure all concerns are addressed and compliancy is achieved. We Maintain an excellent compliancy rate.

Infection Control Teaching

Coinciding with equipment instructions, patients are also educated on the importance of infection control. Respiratory Therapists & Nurses will advise patients on potential hazards, teach proper prevention techniques and continuously monitor for compliance.The Director of Clinical Services continuously monitors the compliance of our patient base and updates policies as needed.